How do I send a screenshot with the Developer Tools?

When you receive an unspecific error message on one of our product pages or click on a button, and nothing is happening, it can be helpful for us if you are opening your Developers Tool and making and sending a screenshot to us.

You can open the Developers Tool by pressing the F12 key (Windows) or Option + Cmd + J (Mac).
If these fast keys don't trick, you can look for Developer tools in the menu > More tools.

To make a screenshot in Windows use (tab + windows key + i), for Mac use (shift + command + 3)

Which info is essential:


  1. Make sure you selected the Console tab
  2. Make sure to click on all drop down menus before making a screenshot. The drop-down menu could contain additional information like links to know the location of the error source.

Please note that this article only applies for the desktop version! If you use a phone, please try to connect to the desktop version. 

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